Graphics By NieeChontell Policy: Payment:  Full payment must be relinquished to Graphics By NieeChontell before a project is started. Partial payment and deposits are NOT accepted. All orders must be placed within the site. Refund: Any payment is nonrefundable. Buyer's remorse is not a viable reason for refunds. Updates:  Updates about booked services are relinquished at the creator's disposal not at the customer's request.  Updates will be delivered via text message, or e-mail ONLY no updates will be given through Phone call. Revisions: Once the service is completed: eFlyer/Custom Content: 2 revisions are permitted. Each change after that incurs an additional fee. Web Design: 48 hours to request revisions upon receipt of draft. Each draft, receives up to (3) rounds of revisions. Logo: Out of the 3 versions, the selected one (1) is permitted (3) major revisions, each revision after that will incur an additional fee. If none of the presented options are selected, revisions are only to happen after inspiration is relayed. Up to 2 rounds of concepts are to be delivered. If a third and final round is to be relayed, the invoice must be fulfilled prior to. Product/Packaging Design: 2 revisions are permitted. Inspiration is to be relayed before changes occur. Each change after that incurs an additional fee. Cancellations: Cancellations can be made up to 7 business days before expected delivery date. However, no payment will be refunded. Portfolio Credit: As the designer, I reserve all rights to add the completed projects to my portfolio. Reserving these rights allow me to post any completed work on all social media avenues. If you're brand is launching discreetly, please let me know so we can accommodate.  Design Form: The design form must be completed after the order is placed, After 48 hours, if the form is not completed, you will receive (1) reminder email. Turnaround Time: Please forward information within a 2 business day period to ensure service completion within your promised time frame. Your service creation date starts after all information is delivered to your design form or drive link/email NOT when you make your purchase. Please text or email me to ensure all required information is relinquished. Please see the description of purchased service for any questions you may have prior. Photo Policy:  Professional and high quality pictures are REQUIRED and preferred. Please refrain from the use of Snapchat filtered, dull cell phone, low resolution, photos with words on them, or harshly edited photos as they WILL NOT be used. Please limit the use of vendor photos since they do discredit and look less professional. Note that certain website platforms can discontinue your plan/website due to "stolen images and/or stock photos." Copyright: Please make sure that all photos/logo images are not subject to copyright and patent infringement. If they are, the designer reserves the right to not use them. Rush Fees: If you would like your service delivery expedited, a rush fee package will need to be purchased along with your service. If the rush fee is not added on, the standard turnaround time will still be enforced. Additional Fees:  All subscription fees and domain purchases are to the responsibility of the client not Graphics By NieeChontell. Ghosting Policy: If the designer CAN NOT make contact with you for up to [5 business] days after purchase, your service will be closed and no refunds will be issued. If the designer CAN NOT make contact with you during the information request/consultation phase of a project for up to [7 days] after communication has been delivered, there is a $75 reopening fee that must be paid prior to the reopening of service. If there is no communication up to [10 days] after drafts/previews are sent, the current designs will be sent with no changes resulting in a FORCE FINALIZATION and CLOSING OF SERVICE. Reopening Fee: If your service is closed due to our ghosting clause, a reopening fee of  $75 must be paid prior to reopening the service. Open Projects: All purchased projects will remain open for [25] days after initial purchase. Communication with the designer MUST ensue before the turnaround time has elapsed if information is to be relinquished after the purchased turnaround time. No communication with the designer will result in the Ghosting Policy being enforced. NO EXCEPTIONS ON ANY ORDER. Design Asset Relinquishment:  All original designs upon approval will only be retained for 5 business days by the designer after relinquishment. Upon relinquishment, any edits or revisions will incur a reopening fee that must be paid before any changes made. Any deliverables are not to be replicated, duplicated or manipulated by anyone OTHER than Graphics By NieeChontell Closing of Service: All closing of services will be notated via email. When designs are complete, the customer must respond to the email accordingly before receiving FINAL designs. If order is closed from the Communication, Ghosting or Open Project clause. The invoice must be paid prior to reopening the service.   updated 7/4/23